Privacy Policy

Introduction

Our Privacy Policy explains how CuDel Delight Solutions Private Limited ("CDSPL") collects, processes and shares personal information across its website, mobile applications and related online services (collectively, the "CuDel Platform"). This notice covers everyone who uses or visits the CuDel Platform or whose details we handle when providing our services – from visitors exploring our site, to customers seeking services or goods, to the independent professionals and businesses offering those services ("service partners" and "product partners"), and the couriers and logistics providers who deliver products ("delivery partners").

In this document, references to "you," "your," "they," or "their" mean any person or business accessing the CuDel Platform. Terms such as "we," "our," "us," or "ours" refer to CDSPL and the professionals engaged through the platform to fulfil customer orders. Unless otherwise defined here, the terms used in this Policy have the same meanings as in our Terms and Conditions, which we encourage you to review for clarity.

We respect your right to privacy and have designed this Policy to describe our practices regarding the collection, use, storage, transfer and disclosure of information that can identify an individual. This document should be read alongside our Terms and Conditions. If you ever have questions about how we handle your information, please contact us before using the platform so we can address your concerns.

Collection of Personal Information

"Personal data" means any information relating to an identifiable person, such as a name, contact details, identification numbers, location data or online identifiers. We may also derive aggregated or statistical data from personal information, but aggregated data is not considered personal unless it can be linked back to you.

CuDel gathers different categories of information depending on how you interact with us:

• Contact details: names, phone numbers, email addresses, passwords, physical addresses, location information, and company or organisation details provided during registration or when requesting alerts.
• Identity and profile data: information submitted when creating or updating an account, such as usernames, photographs, age, gender, service or product offerings and their descriptions and prices, booking availability and preferences, ratings, feedback and reasons for rescheduling or cancellation.
• Usage data: logs about the services used and how they are used, including access times and location information.
• Marketing and communications data: information contained in service requests, offers, feedback, comments, chat messages, survey responses and preferences regarding marketing communications.
• Technical data: device identifiers, IP address, browser type, operating system, access times, page views and other technical information collected from your device or browser.
• Transaction data: details of services or products purchased and limited payment information such as a portion of card numbers and UPI IDs necessary to process payments.
• Additional data: information relating to availability for work, preferences, physical status, or any specific requirements that you choose to share with us or with other users during communications.
• Cookies and similar technologies: we use cookies to collect technical information automatically when you interact with the CuDel Platform.
• We may also record and monitor communications such as chat messages, SMS and calls to ensure compliance with legal and regulatory obligations.
• When you sign in using a social media account, we collect the information that the social media platform shares with us based on your settings. We recommend reviewing their privacy terms to understand how they handle your data and what they share with us.

Use of Personal Information

We collect and process personal data fairly and for legitimate reasons. We may use your information for the following purposes:

1. To protect the rights of all users and provide timely customer support.
2. To operate and improve the services offered through the CuDel Platform, including sending relevant search results, alerts, recommendations and notifications.
3. To enhance the platform and develop new features and services.
4. To use data collected from cookies and similar technologies to improve user experience.
5. To conduct surveys and gather feedback for market research.
6. To send information about our services and those of our affiliated partners for marketing and promotional purposes.
7. To detect, investigate and prevent fraud, illegal activities and violations of our terms.
8. To verify identities, conduct background checks and comply with government sanctions.
9. To establish, exercise or defend legal rights and obtain professional advice in relation to legal proceedings.

Legal Grounds for Processing

Our ability to process personal information depends on the legal basis for each type of data and purpose. In many circumstances we will ask for your consent and will only process your data once you have given it. We may also process information to comply with legal obligations or to protect our legitimate interests, such as defending our legal rights. We will always balance our interests with your fundamental rights and freedoms and will provide additional information if required by law.

User‑Generated Content

Users may post comments, feedback, photographs or other content on the CuDel Platform. This material is publicly visible and may be accessed by anyone. We cannot control how third parties use such information and therefore accept no liability for misuse of content shared by users. Please ensure any content you share complies with the law and does not infringe on others' rights; you remain responsible for what you publish.

Disclosure and Sharing of Information

We limit access to personal information to personnel who need it to operate, improve or develop our services. We do not sell or share personal data except in the following circumstances:

• With CDSPL affiliates to support internal operations, financial and administrative functions.
• With registered or potential service partners, product partners and delivery partners when necessary to match customers with appropriate services or products. By using the platform you agree that we may share your order details or criteria with these partners.
• With third parties such as courts, regulators and law enforcement when disclosure is required to enforce our terms, protect our rights or respond to legal requests.
• With third‑party vendors, including marketing partners, media agencies and service providers who help us communicate with users. These providers are required to protect your data and comply with confidentiality obligations.
• With financial institutions and other organisations that facilitate payment processing or provide additional services and offers.
• In connection with a corporate transaction such as a merger, acquisition, financing or sale of assets.

We do not intentionally share personal data with advertisers, though advertisers may infer certain details such as age, gender or location based on how their advertisements are displayed. We take measures to protect your data if we transfer information outside India, including adherence to Google's API policies where relevant.

Fees for Service Experts

Creating an account and listing services on CuDel is currently free. We reserve the right to charge fees for certain future services. After a Service Expert completes their first booking, they may need to pay a registration or subscription fee, which can vary by category, to continue receiving bookings.

Third‑Party Content

CuDel may partner with third‑party affiliates to offer additional services, which may be provided at a customer's location or at the partner's premises. Your personal information will also be subject to those partners' privacy policies. We do not control how third parties store, use or transfer your information. Links on the CuDel Platform may take you to other websites that are not governed by this Policy; we urge you to review the privacy statements of every external service provider you interact with.

Messages and Notifications

We may use your email address or other contact details to provide notifications, reminders, updates, recommendations and other communications related to services offered through the CuDel Platform. We will never ask for your password or sensitive personal information through email or other communications.

Children

The CuDel Platform is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you are under 18, please do not submit personal information to us. Parents and guardians are encouraged to instruct their children not to share personal data without consent. If you believe we may have collected information from a minor, please contact us at contact@cudel.in so we can investigate and remove the data.

Retention of Personal Information

We keep personal information only as long as necessary for the purposes described in this Policy and to meet legal, contractual or regulatory requirements. If you delete your account, we will retain your personal data for up to six months before deleting or anonymising it. Where complete deletion is not possible (for example due to backups), we will securely store and isolate the data until deletion is feasible.

Control of Personal Information

You have rights under applicable data protection laws to control how we handle your data. You may update or correct your personal information through your account settings. Some rights may require you to contact a designated official or regulatory authority and could involve a fee in certain circumstances. Not all rights are absolute and may be subject to limitations under law. You can request deletion of your account at any time.

Social Media

We operate pages and accounts on social media platforms to engage with users. Comments and posts on those platforms are monitored to improve our services. Please do not share sensitive personal information such as government identification numbers, health data, religious or political views, or information about criminal convictions through these channels. We are not responsible for content posted by users on social media; we only handle information posted by our employees on our official accounts.

Security and Confidentiality

CuDel invests in physical, electronic and procedural safeguards to protect the confidentiality and security of your information. We require our third‑party service providers to adhere to similar standards and comply with applicable laws, including the Information Technology Act, 2000. By using the CuDel Platform, you agree that these measures are reasonable and adequate for protecting your personal information.

Disclaimer

We do not store full debit or credit card details on the CuDel Platform and cannot be held responsible for losses arising from disclosure of financial information during online transactions. If you provide information that we do not request, we accept no responsibility for any inadvertent disclosure or security breach related to that information. For questions or complaints about this Policy or your personal information, please contact us at contact@cudel.in.

Cookie Policy

Introduction to Cookies and Tracking Technologies

Cookies are small text files placed on your device by websites you visit. They help remember your preferences and collect information about your browsing behaviour. This section explains how and when CuDel uses cookies and similar technologies. The policy applies to all services that link to it.

Some cookies recall personal information you have previously entered. Most browsers allow you to control whether cookies are accepted and how to remove them. CuDel may use cookies, tags and other technologies when you access our services or those of our partners. Cookies help ensure that your experience on our platform is secure and tailored to your preferences. If you do not wish to receive cookies, you can stop using the platform or adjust your browser settings. Please be aware that certain functionalities may require cookies to operate and disabling them might limit your experience.

Data Collected Through Cookies

Cookies and similar technologies may record information such as IP addresses, domain and host names, browser type, operating system, clickstream patterns and the dates and times you access the CuDel Platform. This data helps us analyse trends, improve our services and does not typically identify you personally. We do not associate cookies with sensitive categories of data such as religion, race, health status or sexual orientation.

Types of Cookies We Use

We may use the following types of cookies:

• Essential cookies: These first‑party cookies are necessary for core functionalities like logging in, remembering preferences and navigating the platform.
• Analytics cookies: These cookies collect information about visits, user behaviour and performance to help us understand how the platform is used and to test new features.
• Functionality or preference cookies: These remember choices you make such as username and language, so you don't need to re‑enter them on each visit.
• Targeting or advertising cookies: These cookies, often set by third‑party networks, deliver advertisements and track their effectiveness. They may be used to target you with advertising on and off the CuDel Platform.

How Cookies Are Placed

When you visit the CuDel Platform, our servers automatically set cookies to recognise your device and make your subsequent visits more efficient. Some cookies are used exclusively for our own analytics. Web beacons, pixels and scripts may also be used to deliver cookies, count visits, monitor usage and gauge the effectiveness of our communications.

Use of Cookies for Analytics and Advertising

We may use third‑party analytics services, including Google Analytics, to understand how users interact with the CuDel Platform. Cookies and related technologies may also be used for advertising purposes, such as serving relevant ads to users and measuring campaign effectiveness. Advertising partners like Google, Facebook and other networks may set cookies on your browser to display advertisements on third‑party sites. These partners might compile anonymous location data and interaction metrics to deliver targeted advertising and improve our services.

Third‑Party Cookies

Trusted partners such as advertising networks, web traffic analysis services and other providers may place cookies on the CuDel Platform. Social media platforms may also embed content and set cookies when you interact with their features. We encourage you to review the privacy policies of these platforms to understand how they collect and use your information.

Web Beacons

To measure the success of advertising campaigns, we may use web beacons or action tags that count visitors who arrive at the CuDel Platform after viewing a banner ad on a third‑party site. Advertising partners may also use web beacons to collect aggregated data while visiting our site or others. By using our platform, you consent to the placement of cookies and web beacons as described. You can disable them through your browser settings.

Cookie Control

Most browsers allow you to control cookies via your privacy or cookie settings. Essential cookies cannot be disabled. Disabling other cookies may affect the performance and availability of certain features.

Time Frame for Responding to User Requests

When we receive a request to exercise your rights under this Policy, we aim to acknowledge and respond within 30 days. If requests are complex or numerous, we may extend this period but will notify you of the reason and any applicable fees before proceeding.

Jurisdiction and Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of India. Any legal proceedings will be brought exclusively in the competent courts of Gurugram, Haryana, India.

Rights Under Digital Personal Data Protection Act, 2023

If you are located in India, you have rights under the Digital Personal Data Protection Act, 2023, including the right to access, correct, and erase your personal data, the right to withdraw consent at any time, and the right to nominate another person to exercise your rights in the event of your death or incapacity. Requests to exercise these rights can be made via our contact email.

Data Breach Notification

In the event of a data breach that is likely to result in harm to you, we will notify you and the appropriate authorities in accordance with applicable laws. This may include details of the breach, the likely consequences, and the measures we are taking to address it.

International Data Transfers

Where we transfer personal data outside India, we will ensure that such transfers are made in accordance with applicable laws and that appropriate safeguards, such as contractual clauses or adequacy decisions, are in place to protect your information.

Detailed Data Retention Schedule

We retain different categories of personal data for different periods: (a) transaction and payment records – 8 years; (b) communications and chat logs – 2 years; (c) marketing preferences – until you withdraw consent; and (d) account information – until account deletion plus 6 months for legal or operational purposes.

Revisions to this Privacy Policy

We may revise, modify or update this Policy at any time without prior notice. The updated Policy will take effect from the date it is posted on the CuDel Platform. We encourage you to review this page periodically to stay informed of any changes. Continued use of our services after revisions implies acceptance of the updated terms.

Our Mission

At CuDel, we aim to make home services accessible and reliable by connecting skilled professionals with those who need them. By doing so, we support communities and empower individuals to grow their businesses.