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Last modified: Aug 14, 2024 (view archived versions)

Introduction

The described Privacy Policy applies to those who visit the of the website(s) and application(s), including www.cudel.in, mobile application(s), and online services (collectively, the “CuDel Platform"), (hereinafter collectively referred to as "visitors"), or whose data/information CuDel Platform otherwise receives in connection with its services such as contact information of individuals associated with CUDEL DELIGHT SOLUTIONS PRIVATE LIMITED or CDSPL (hereinafter collectively referred to as "users''), inclusive of but not limited to the individuals seeking services/products from the different categories CuDel Platform operates in (hereinafter collectively referred to as “customers”) and also all external parties offering such services to these customers through CuDel Platform (hereinafter collectively referred to as "service partners") or their internal/external linked associates (or independent parties) offering products to these customers through CuDel Platform (hereinafter collectively referred to as "product partners") and other internal/external logistics providers offering last mile delivery services of the products sought by customers from product partner location to customer location (hereinafter collectively referred to as “delivery partners”).

For the purposes of the Privacy Policy, "you" / "your'' / “they” / “their” / “them” shall mean the person(s) or entity/entities accessing the CuDel Platform. For the purposes of the Terms and Conditions, "we" / "our'' / “us” / “ours” / “ourselves” shall mean the person(s) or entity/entities offering their services to fulfil customer orders on the CuDel Platform.

CDSPL undoubtedly respects the online privacy and recognizes the pertinent need for an appropriate protection and management of any personally identifiable information shared by the visitors/users of CuDel Platform. This Privacy Policy details out how CDSPL, through CuDel Platform, collects, utilizes, transfers and discloses any personally identifiable information of the visitors/users/subscribers/customers of CuDel Platform.

Unless otherwise defined in this Privacy Policy, all terms used in this Privacy Policy have the same meanings as mentioned and explained in the Terms & Conditions of usage of CuDel Platform. In case of any ambiguity in understanding the usage of such terms, it is suggested to visit and carefully go through the Terms & Conditions of usage of CuDel Platform to understand the actual and intended meaning of such terms for complete clarity.

COLLECTION OF PERSONAL INFORMATION

Personal data/information refers to any information relating to an identified or identifiable natural person including but not limited to commonly used identifiers such as a name, contact details, any identification number (provided by the Government/authorized agency),data/information related to location, an online identifier or one or more factors specific to the physical, physiological, mental, genetic, cultural, economic, or social identity of that natural person and any other data/information that is so categorized by applicable laws.

CDSPL, through CuDel Platform, may collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

CDSPL, through CuDel Platform, collects data/information about the visitors/users and/or their usage to provide them better offerings and services. The personal information that CuDel Platform collects, and how it is collected, depends upon how the visitors/users interact with CuDel Platform. CDSPL collects the here mentioned categories of personal information of the visitors/users in the following ways:

  1. Contact data such as name, mobile number, email(s), password, address, location, city, state and country, details pertaining to company/organization that they are associated with and their relevant official documentation for verification during the sign up process for alerts on the CuDel Platform.

  2. All relevant data/information related to identity and profile that is usually contained during registration and profile update, including name, username, photographs or similar identifiers, including email and mobile number, country, city, address details, company details, service / product offerings and their categories, description and prices, data relating to type of services, booking time slot availability, order payment details, service / product partner rating, feedback of delivery partner (if involved), order booking feedback with details, rescheduling / cancelling details with appropriate reasons etc. while registering on the CuDel Platform personal information such as name, age, gender, contact details, preferences including but not limited to location, category type, work industry type etc. while filling different registration or profile related forms on CuDel Platform.

  3. Data/information regarding the services that are used and the way they are used, including log information and location information, while being the user of the services through CuDel Platform.

  4. Marketing and communications data/information , such as their address, email, information posted in service requests, offers, requests, feedback, comments, pictures and discussions in the blog and chat boxes, responses to user surveys and polls, their preferences in receiving marketing communications from CuDel Platform and linked third parties, and their communication preferences, chat and call records when they communicate with service professionals through CuDel Platform.

  5. Technical data/information , which includes their IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency and use of the CuDel Platform website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access CuDel Platform or other related data/information from the user device including the device type and location when users access CuDel Platform through that device.

  6. Transaction Data , such as details of the Services or Professional Services they have availed, a limited portion of their credit or debit card details for tracking transactions that are provided to CuDel Platform by payment processors, and UPI IDs for processing payments.

  7. Allied data/information relating to physical status, work availability time, preference of days of work and information about eligibility or preference for any specific requirement(s) action related to service / product offerings, if it is provided and selected data/information and details provided on CuDel Platform during the communication made with other visitors/users of CuDel Platform or CDSPL.

  8. Utilization of cookies to automatically collect, store and make further use of the technical information about the system used to access and interact with CuDel Platform and the services utilized after accessing CuDel Platform.

  9. Transaction Data , such as details of the services customers have availed, details of the credit / debit card for tracking transactions that are provided to CuDel Platform by payment processors, and UPI IDs for processing payments required such data/information with any of the clients of CuDel Platform, their affiliates and partners that is necessary to access services offered by them on CuDel Platform. In case of reaching the any webpage/link or services of our affiliates that is external to CuDel Platform but through CuDel Platform, the users will be governed by the terms and privacy policy of such affiliates and are advised to go through their terms and privacy policy details to get cognizance of how the affiliates handle and process the personal data of users and they share personal data of the users with CuDel Platform.

  10. Monitoring, saving and recording of all communications, including storing of SMSes and recording the mobile conversations through CuDel Platform, till the extent permitted by law, to ensure compliance with our legal and regulatory policies as well as other internal/ external obligations

  11. Provide consent to the way CDSPL, through CuDel Platform, manages collection, storage, and utilization of user data/information, in accordance with this Privacy Policy, of the information that the social media provider makes available to CuDel Platform through the social media interface in case they opt to register or sign in using any of their social media account to access CuDel Platform.

  12. Advised to go through the terms and privacy policy details of the social media provider about how they share information with CuDel Platform, whose interface is being utilized to gain access to the account on CuDel Platform.

USE OF PERSONAL INFORMATION

CDSPL, through CuDel Platform, will only utilize the personal data/information in a fair and reasonable manner, and only at the instance of having a valid reason to utilize the same. The use of personal data by CDSPL entirely rests on the purpose for which the visitors/users are interacting with or on CuDel Platform.

CDSPL, through CuDel Platform, may access, process or store the personal data/information of the visitors/users of CuDel Platform for the following purposes:

  1. Protecting the rights of all users of CuDel Platform and offering them timely customer support at all times
  2. Offering services of CuDel Platform to the visitors/users including but not limited to sending them relevant service / product offering search results, related searched service / product offering alerts, calendar alerts, recommended and/or relevant details of service / product seeking customers (as the case maybe) and other social media communication notices or links
  3. Enhancing CuDel Platform and its content to offer better features and services
  4. Using data/information collected from cookies and other technologies to improve the experience of the user on CuDel Platform and the overall quality of services
  5. Conducting surveys for market research and feedback to improve CuDel Platform services
  6. Sending information to visitors/users about CuDel Platform services, including those of our affiliate entities (service partners / product partners / delivery partners) for marketing and promotions
  7. Thwarting, detecting, investigating and following up with proper closure on all suspected fraud and crimes (including but not limited to fraud, malpractices and financial misconducts), any other activities of illegal nature, or violations of CDSPL terms of use in any jurisdiction
  8. Detection, screening and to the extent required for identity verification and other Government sanctions as well as necessary due diligence checks
  9. Establishing, exercising or defending legal rights in connection any prospective or actual legal proceedings and seeking professional or legal advice related to such legal proceedings
GROUND FOR PROCESSING PERSONAL INFORMATION
CONSENT

Since all personal information of visitors/users is collected and processed by CuDel Platform on all the legal grounds based on its nature and the purpose for which it is processed, CDSPL, through CuDel Platform, requires consent of the visitors/users for collecting and processing their personal information in certain situations, in line with the guidelines under all applicable data protection laws, and such processing will be performed wherever consent is requested and consent is secured / provided by them.

COMPLIANCE WITH A LEGAL OBLIGATION

All personal information of the visitors/users may be processed by CuDel Platform to the extent required and mandated to allow CuDel Platform to comply with all contemporary legal guidelines. CDSPL, through CuDel Platform, will comply with the requirements under any applicable legal obligations and disclose all requested personal information of the visitors/users of CuDel Platform that are required for the court proceedings.

USER GENERATED CONTENT

The visitors/users of CuDel Platform are invited to post content on CuDel Platform, including their comments, feedback, pictures, or any other information that they would like to be made available on CuDel Platform. Please note that such content will be available to all visitors to CuDel Platform and may become public. CDSPL cannot prevent such information from being used in a manner that is contrary to this Privacy Policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Further, visitors/users agree to comply with all applicable laws in relation to the content uploaded or otherwise shared by you on CuDel Platform. The visitors/users understand and acknowledge that they will be solely responsible for any information published by them on CuDel Platform that violates applicable laws.

DISCLOSURE AND SHARING OF INFORMATION

The access of personal information of visitors/users of CuDel Platform will be restricted to the employees / personnel who are reasonably believed to know or access this information to fulfil the objective of provisioning, operation, development or improvement of the services offered on CuDel Platform. CDSPL, through CuDel Platform, does not disclose, share or transfer the personal information with any other party except with:

  1. Associates of CDSPL, may be involved as necessary for handling internal business operations, financial obligations, administrative functions, general corporate activities, and the provisioning of services to fulfill the objectives of the CuDel Platform.
  2. Enrolled as well as potential service partners / product partners / delivery partners of CuDel Platform if it is determined that the customer order detail matches the service / product offering of a particular service or product partner or selection of a delivery partner by a product partner matches such a party. For successful implementation of this exercise, the visitors/users registering on CuDel Platform must provide consent to allow CDSPL, through CuDel Platform, to contact them or forward their order details or selection criteria to existing or potential service partners / product partners / delivery partners
  3. All third parties including but not limited to judicial, regulatory, enforcement and other linked authorities if it is determined that disclosure of the personal information of visitors/users is mandatory in accordance to violation of any terms of use of CuDel Platform, to establish / exercise legal rights of CDSPL, or defend against any legal claims, or scrutinize, establish, prevent and take appropriate action on any illegal activity, potential fraud, situations involving potential threats to the physical safety of a person, or a response to a summon, court order or legal process, or any other requirement of law
  4. Third party service providers, including but not limited to advertising and marketing partners, media agencies engaged with CuDel Platform to either provide their respective services on behalf of CuDel Platform, or maintain mailing lists, or communicate with visitors/users about services and offers on behalf of CuDel Platform. CDSPL, through CuDel Platform, will ensure that all such these third party service providers abide by the all the privacy policy protocols set by CuDel Platform, are obligated to protect the personal information of the visitors/users of CuDel Platform and are also subject to appropriate confidentiality / non-disclosure obligations with CuDel Platform during their partnership
  5. Third party financial institutions, (including but not limited to payment gateways, banks, and insurance agents), non-financial institutions, (including but not limited to software service providers and additional services / products providers and other offer providers). These organizations may utilize data/information about the visitors/users of CuDel Platform and their visits on CuDel Platform to offer advertisements and services on CuDel Platform
  6. All parties involved in the negotiation or such process in an event of transfer of some of all business assets of CDSPL, including merger, acquisition, financing or other such scenarios

CDSPL, through CuDel Platform, does not intend to share or transfer personal information of the visitors/users of CuDel Platform to any third parties who are not required / made to act on behalf of CuDel Platform (unless such data/information sharing is required legally) without their consent of the visitors/users. Although CDSPL, through CuDel Platform, does no

provide any personal information to advertisers when visitors/users of CuDel Platform view or interact with an advertisement, the advertiser could decipher certain personal information about these visitors/users in the process of making certain assumptions related to age, gender, demography, geography etc. during the process. CDSPL will ensure taking appropriate steps to protect the personal information of its visitors/users in adhering to all applicable data protection laws in case this information is getting shared or transferred outside India. The use and transfer of information by CuDel Platform to any other platform through Google APIs will adhere to the user data policy of Google API services and its limited use requirements.

THIRD PARTY CONTENT

CDSPL, through CuDel Platform, may partner with third party affiliates to offer additional services, including but not limited to service / product provisioning at customer location (either directly or through an external delivery partner) or at physical shop location of the service partner etc. to the visitors/users of CuDel Platform. In such cases, the personal information of the visitors/users of CuDel Platform will also be governed by the privacy policy of the involved third party affiliates. The privacy policy continues to apply to the extent the personal information of the visitors/users is retained by CuDel Platform. CDSPL, through CuDel Platform, provides no warranty regarding the storage, usage, handling and transfer of the personal information of visitors/users of CuDel Platform on third party servers. There could be a possibility of availability of web links on CuDel Platform that might not be governed by the privacy policy of CuDel Platform. The visitors/users of CuDel Platform could also be directed to third party websites (social networks, blogs, content sponsorships, advertisements and services offered by either partners or third party associates of CuDel Platform). The visitors/users of CuDel Platform are advised to refer to the applicable privacy policies of each third-party service provider linked to CuDel Platform to determine the use of their personal information by these affiliates.

MESSAGES AND NOTIFICATIONS

CDSPL, through CuDel Platform, may access the email address of the visitors/users of CuDel Platform to offer a variety of services, including but not limited to notifications, reminders, updates, recommendations, other communication, and to contact them on behalf of third party service partners in relation to the services offered on / through CuDel Platform.

CDSPL, through CuDel Platform, at times may notify the visitors/users of CuDel Platform by email about changes, updates, and other service relevant information. CDSPL, through CuDel Platform, never asks the visitors/users of CuDel Platform for their password or other personal information in those notifications and communication, or in any other communication from CuDel Platform.

CHILDREN

The visitors/users must agree to meet the minimum age of 18 years or over (established by CuDel Platform) or in adherence to the local laws, at the time of accessing CuDel Platform. CDSPL, through CuDel Platform, does not knowingly collect personal information from visitors/users under 18 years of age (henceforth referred to as “children”) for CuDel Platform. Such visitors/users categorized as children must access CuDel Platform under the supervision of parents, legal guardians or responsible adults.

If you are a child under the age of 18 years, do not submit any Personal data/information to us. If you are a parent or guardian, we encourage you to instruct your children not to disclose any Personal data/information without your consent. If the visitors/users categorized as children believe that CDSPL, through CuDel Platform, may have (unknowingly or otherwise) collected personal information from them without their parental consent, kindly email us at contact@cudel.in or contact us at the contact details provided in Contact Us section, so that appropriate measures are adopted to preserve this personal information and the issue is promptly address by removing the information from CuDel Platform.

RETENTION OF PERSONAL INFORMATION

CDSPL, through CuDel Platform, will not retain the personal information of the visitors/users of CuDel Platform any longer than required for storage and processing in accordance with the contractual, statutory, legal or regulatory obligations as applicable. CDSPL, through CuDel Platform, may retain the personal information of the visitors/users of CuDel Platform for as long as required to perform the purpose specified under this Privacy Policy. In case the visitors/users of CuDel Platform opt to delete their account, CuDel Platform shall retain their personal information for up to six months after which, their data/information will be deleted along with their personal information on CuDel Platform. When CDSPL, through CuDel Platform, will have no either ongoing legitimate business, or operational, legal or other statutory requirement to process the personal information of the visitors/users, CDSPL, through CuDel Platform, will either delete or anonymize the data/information, or, if this is not possible (for example, because the personal information has been stored in backup archives), then CDSPL, through CuDel Platform, will securely store the personal information of the visitors/users and isolate it from any further processing until its successful deletion.

CONTROL OF PERSONAL INFORMATION

The visitors/users of CuDel Platform hold the freedom to conjure their rights available to data principals or subjects in line with applicable regulations and guidelines on the storage, handling, processing and sharing of their personal information by CDSPL, through CuDel Platform. The visitors/users get the option to keep their personal information accurate, relevant and updated on CuDel Platform.

The visitors/users of CuDel Platform hold the freedom to conjure their rights available to data principals or subjects in line with applicable regulations and guidelines on the storage, handling, processing and sharing of their personal information by CDSPL, through CuDel Platform. The visitors/users get the option to keep their personal information accurate, relevant and updated on CuDel Platform.

The visitors/users of CuDel Platform may also be required to approach a designated appellate or concerning officer or relevant authority in line with the provisions of the applicable data protection laws in order to correctly exercise and execute certain rights. In certain scenarios, CDSPL, through CuDel Platform may charge a fee for fulfilment of such requests, especially in case of a clear unsubstantiated request, according to the provisions of applicable data protection laws. The visitors/users of CuDel Platform must acknowledge that all their rights are not absolute and are subject to limitations in adherence to the applicable data protection laws. The visitors/users have the right to delete their account on CuDel Platform in order to protect and preserve their personal information.

SOCIAL MEDIA

CDSPL, through CuDel Platform, operates and manages pages, channels and accounts on different social media sites in order to engage with the visitors/users of CuDel Platform. The comments and posts made on these channels are monitored and recorded to improve service on CuDel Platform. Through such social media platforms to CuDel Platform, the visitors/users must undertake not to communicate sensitive personal information, including but not limited to the processing of national identification number or other genetic or biometric linked data/information to uniquely identify a natural person, data/information concerning health or sex life or sexual orientation, data/information revealing racial or ethnic origin, religious or philosophical beliefs, political opinions, memberships to governmental or private institutions including trade unions and other sensitive personal data/information involving criminal convictions / offences and excessive, inappropriate, offensive or defamatory content. CDSPL, through CuDel Platform, will not take any responsibility for any data/information posted on such social media platforms other than the information posted by the employees of CuDel Platform on the behalf of CuDel Platform. CDSPL, through CuDel Platform, will only hold the responsibility of the usage of such social media platforms limited to its own use regarding the personal information received through such platforms.

SECURITY AND CONFIDENTIALITY POLICY

CDSPL is concerned about and has invested significant resources, including physical, electronic, and procedural safeguards in place to comply with the personal information protection regulations in order to protect the confidentiality and security of the personal information of the visitors/users of CuDel Platform. CDSPL, through CuDel Platform, takes all steps reasonably necessary to ensure the security and protection of all personal information of the visitors/users of CuDel Platform. CDSPL, through CuDel Platform, requires that all external service providers acting as processors adhere to the same standards and protocols as followed by CuDel Platform. CDSPL, through CuDel Platform, seeks to adhere to all compliance protocols in accordance with the requirements of the Information Technology Act, 2000 (including all its revisions) and the regulations developed there under to ensure the protection and preservation of privacy of personal information of the visitors/users of CuDel Platform. By accepting the terms of this Privacy Policy, the visitors/users of CuDel Platform undertake to agree that the standards and practices being implemented by CDSPL, through CuDel Platform, are reasonable and sufficient for the protection of their personal information.

DISCLAIMER

No account related information or any debit / credit card details are stored by CuDel Platform. CDSPL, through CuDel Platform, will not hold any responsibility for any financial or non-financial loss or damage incurred by the visitors/users of CuDel Platform as a result of any disclosure (unintentional or otherwise) of any data/information regarding their user account, debit / credit card details while attempting to make online transactions or payments for any services provided on the platform of the affiliates of CuDel Platform or on CuDel Platform itself. In a scenario when any personal information, which is not requested by CDSPL, through CuDel Platform, during registration or otherwise, is still shared (unintentionally or otherwise) by the visitors/users with CuDel Platform, CDSPL will hold no responsibility for any inadvertent disclosure or information security breach in relation to such data/information. The visitors/users can place their queries, requests or complaints regarding this Privacy Policy or the protection of their personal information through email on contact@cudel.in along with providing relevant details.

COOKIE POLICY
INTRODUCTION TO COOKIES AND OTHER TRACKING TECHNOLOGIES

“Cookies” are small pieces of text stored by a website that is accessed by the visitors/users in their web browser and subsequently may be shared by the web browser in all requests to CuDel Platform. In other words, a cookie is a small text file that may be utilized to collect data/information about website activity.

This cookie policy explains that CDSPL, through CuDel Platform, believes in being open and clear about how the information of the visitors/users is utilized on CuDel Platform. In the spirit of transparency, this Privacy Policy details out the complete information about how and when cookies are utilized on CuDel Platform. This cookie policy applies to all services on CuDel Platform that link to this Cookie policy or incorporates it by reference.

Certain web pages of CuDel Platform may use cookies, tags and other tracking technologies. Some cookies and other technologies may serve to recall personal information that is previously indicated by a user. Majority of the web browsers allow users to control cookies as per their preference, including whether or not to accept them and how to remove them.

CuDel Platform may utilize cookies, tags and other technologies when visitors/users access CuDel Platform or any third party services, including but not limited to the services offered by affiliates through CuDel Platform. Cookies are used to ensure that the visitors/users have the best possible experience on CuDel Platform. Cookies also help maintain the safety of the user accounts on CuDel Platform. By continuing to visit or use services on CuDel Platform, visitors/users must agree to the use of cookies and similar technologies for the purposes described in this policy. If the visitors/users prefer not to receive cookies or web beacons, then they may either stop using CuDel Platform, or consult their browsing and third party cookie settings to disable the same. The visitors/users may also set the majority of the web browsers to notify them when they receive a “cookie”, or may also opt to block “cookies” with the web browsers. However, it is pertinent to note that the visitors/users need to re-enter their original user ID and password to gain access to certain parts of CuDel Platform if they opt to erase or block their cookies.

Data/information including but not limited to Internet Protocol (IP) addresses, Internet domain and host names, web browser software and operating system types, clickstream patterns and dates and times when CuDel Platform is accessed can be recorded by tracking technologies. The use of cookies and other tracking technologies allows CuDel Platform to improve the overall user experience. CuDel Platform may also analyse data/information that does not contain personal information for statistics and trend analysis. CDSPL, through CuDel Platform, will not associate an identifier from cookies or similar technologies with sensitive categories, including but not limited to those based on religious, racial, health related, or sexual orientation.

USE OF COOKIES ON CUDEL PLATFORM

CuDel Platform utilizes cookies, tags and other technologies when visitors/users access CuDel Platform or any third party services, including but not limited to the services offered by affiliates through CuDel Platform. Cookies are used to ensure that the visitors/users have the best possible experience on CuDel Platform. Cookies also help maintain the safety of the user accounts on CuDel Platform. By continuing to visit or use services on CuDel Platform, visitors/users agree to the use of cookies and similar technologies for the purposes described in this policy. If the visitors/users prefer not to receive cookies or web beacons, then they should stop using CuDel Platform, or consult their browsing and third party cookie settings as described below.

A cookie file is stored in the web browser and allows CuDel Platform or a third party to recognize the visitors/users and make their next visit easier and more useful for them. Fundamentally, cookies are the identification card of the visitors/users for CuDel Platform servers. Cookies allow CuDel Platform to serve the visitors/users more efficiently and personalize their experience. Other technologies, including but not limited to web beacons, tags and scripts may be used by CuDel Platform or their emails to help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. This information can be analysed by CuDel Platform based on the use of these technologies and reports can be generated on an individual or aggregated basis.

A number of cookies may be placed in the web browser of the visitors/users by CuDel Platform when they access CuDel Platform. These are First Party cookies and are required to enable and hold session information as the visitors/users navigate from page to page on CuDel Platform.

The cookies are utilized on CuDel Platform to understand the preferences of the visitors/users, improve their experience, and track and analyse usage, navigational and other statistical information. Moreover, cookies allow offering customized features as well as advertising both on and off CuDel Platform. The use of cookies can be controlled at individual browser level. The use of cookies can be controlled at the individual browser level. If cookies are not activated or later disabled, CuDel Platform can still be accessed, but the ability to utilize some features or areas on CuDel Platform may be limited. The following categories of cookies can be used on CuDel Platform:

Essential Cookies

Essential Cookies (First Party Cookies) are vital as a lot of services cannot be offered on CuDel Platform without them. Moreover, cookies allow offering customized features as well as advertising both on and off CuDel Platform. Essential cookies help remember user preferences and movement around CuDel Platform. It is difficult for the login functionality to work without them.

Analytics Cookies

These cookies help track data/information about the visits to CuDel Platform and partner portals and help monitor our performance and present reports on performance including but not limited to visitor/user analysis, user behaviour and other relevant data/information to offer more relevant content and present suggestions about certain activities. The collection of information about how visitors/users utilize CuDel Platform is handled by them, including data/information about their source website, the number of visits of visitors/users and their time of stay on CuDel Platform. These cookies might also be used to test new advertisements, pages, or features to view reactions of the visitors/users on CuDel Platform.

Functionality or Preference Cookies

These cookies are used to remember entered data/information or choices, including but not limited to username, selection of language on CuDel Platform. These cookies also store the preferences of visitors/users when personalizing and optimizing their usage on CuDel Platform. All such preferences are remembered through the use of the persistent cookies so that the visitors/users need not set them again the next time of visit on CuDel Platform.

Targeting or Advertising Cookies

These cookies are placed by third party platforms, including advertising or other networks on CuDel Platform to deliver promotions and track their performance, enable and deliver advertisements through such relevant networks based on the visitors/users (also referred as behavioural tracking or targeted advertising) on CuDel Platform. The data/information of the visitors/users may subsequently be used to target them with specific advertising based on their interest on CuDel Platform as these cookies remember which browsers have visited CuDel Platform.

HOW COOKIES ARE PLACED BY CUDEL PLATFORM

Any browser visiting CuDel Platform will receive cookies from CuDel Platform to help identify the visitors/users more quickly when they return on CuDel Platform. These cookies also help determine web pages or data/information considered useful by the visitors/users on CuDel Platform. Some of these cookies may be utilized by CuDel Platform for its own analytics that is different from browser analytics such as reports and statistics about visitors/users and their activities on CuDel Platform.

UTILIZATION OF COOKIES FOR ONLINE ANALYTICS

CDSPL, through CuDel Platform, may utilize web analytics services including but not limited to the use of noting the third party websites from where visitors/users reach CuDel Platform and the use of Google Analytics (for certain purposes related to online marketing) to help analyse how the visitors/users use CuDel Platform. The data/information will be disclosed to or collected directly by CuDel Platform or its service providers through this technology will be used to evaluate this data/information for better provisioning of services on CuDel Platform.

UTILIZATION OF COOKIES FOR ADVERTISING PURPOSE

CDSPL, through CuDel Platform, may utilize cookies and other technology such as beacons, pixels and tags to help CuDel Platform serve relevant advertisements more effectively to the visitors/users. This technology may also assist in provisioning of reporting for advertisers as well as aggregated auditing and research for understanding and improving services by knowing when content is displayed to the visitors/users on CuDel Platform. The website analytics and advertising partners, including Google Display Network, Facebook, Instagram and other social media platforms may set cookies on the web browser of the visitors/users of CuDel Platform to deliver advertisements on third party publisher websites.

These cookies may allow CuDel Platform partners to recognize the computers of the visitors/users to allow ad servers to display advertisements and analytics software to measure visitor/user interaction and engagement while using CuDel Platform. Elaborating this further, the ad server may compile anonymous, de-identified location information of where the visitors/users of CuDel Platform viewed the advertisements, whether or not these visitors/users interacted with these advertisements, and actions performed on subsequent visits to Klarity.io platform. This data/information may allow partner advertisement networks to deliver targeted ads that are believed to be most beneficial for the visitors/users, and it may allow CuDel Platform to optimize the advertisement campaign performance and the usability of CuDel Platform. The analytics data/information may be used by CuDel Platform in connection with the data/information about the online advertisements displayed through Google Display Network, Facebook for Advertisers, or other online advertising networks to understand how anonymous users interacted after viewing advertisements on CuDel Platform.

UTILIZATION OF THIRD PARTY COOKIES

Trusted third party service partners, including but not limited to advertising networks, web traffic analysis services and providers of other external services may also utilize cookies on CuDel Platform. Moreover, the names of cookies, pixels and other technologies may get modified over time. These partners may help CuDel Platform service advertising by placing cookies on the devices of the visitors/users of CuDel Platform. Content from social networks, such as embedded Facebook feeds may be pulled through into pages of CuDel Platform. The social media platforms, including but not limited to Facebook, Twitter, Instagram, Medium, Quora, Reddit, Pinterest, Google, etc. may themselves also put cookies on the devices of the visitors/users of CuDel Platform.

The services from Google Analytics, which uses performance cookies to track the interactions of visitors/users, may be used to help analyse and improve the usage of CuDel Platform. By using cookies, Google Analytics, through anonymized data/information, may help inform CuDel Platform about the most viewed and popular pages and time of day of visit on CuDel Platform, whether visitors/users have been to CuDel Platform before, what website referred the visitors/users to CuDel Platform, and other similar information. It is suggested that the visitors/users should carefully visit privacy policies of all respective social media platform partners to help understand what data these organisations hold about these visitors/users and how they process the same.

WEB BEACONS

As part of the effort to track the success of possible advertising campaigns on third party websites, CuDel Platform may use visitor identification technology such as ‘web beacons’ or ‘action tags’ that provide count of visitors/users landing on CuDel Platform after being exposed to an ad banner on third party website. CuDel Platform partners may also utilize web beacons to collect data in the aggregate (as provided by the web browser) while visiting CuDel Platform or any other website where CuDel Platform could be third party. If intended by CuDel Platform, the visitors/users must agree to allow CuDel Platform to place cookie and web beacons and other such technologies on their computer or device and stop using CuDel Platform or consult their browser settings in case they prefer not to receive web beacons.

COOKIE CONTROL

Cookies can be controlled by most web browsers through their privacy settings or cookie settings preferences. In case the cookies are turned off, the visitors/users of CuDel Platform may either still view advertising on the Internet but it may not match their interests or view some tailored advertisements and recommendations as not all third parties utilize advertising cookies. The visitors/users can manage what cookies are set on their devices when accessing

CuDel Platform. However, essential cookies, if used, cannot be disabled. CuDel Platform may not be accessible and/or the performance, features or service may be compromised to the visitors/users in case of disallowance of certain cookies.

TIME FRAME TO PROCESS USER REQUESTS

On receipt of a request for exercising any of the rights stated under this Privacy Policy, CDSPL, through CuDel Platform, shall try and make best efforts to acknowledge, revert and resolve the issue in minimum reasonable time without undue delay, within a period of 30 days of its receipt. In case the requests received are complex in nature or numerous in quantity, CDSPL, through CuDel Platform, may extend this said period of 30 days to a further date (so as to resolve this issue in minimum possible delay) by giving a notice to the visitors/users of CuDel Platform. CDSPL, through CuDel Platform, reserves exclusive right to charge the visitors/users of CuDel Platform an administrative fee to process their request (if required), in such a scenario they will be notified about the complete solution process and details of such a fee before proceeding with their request.

REVISIONS TO THIS PRIVACY POLICY

CDSPL, through CuDel Platform, reserves exclusive rights to revise, modify, change and update this Privacy Policy at any time without providing any notification to anyone, including the visitors/users of CuDel Platform. The revised Privacy Policy shall come to effect from the date of publication of such revision, modification, change or update. The visitors/users of CuDel Platform can review the revised version of the Privacy Policy by periodically visiting the Privacy Policy page on CuDel Platform.